scout9Human-AI Augmented MessagingFor Legacy Channels

Auto-reply to customers, in your own words, from your phone or , to maximize an authentic customer experience.

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See it in practice

Monitor Multiple Conversations Simultaneously

Scout9’s Persona Model Transformer () auto-replies to repetitive customer inquiries in your own words while forwarding exceptions for you to handle personally.

PMT Dashboard

Ensure a Seamless Authentic
End to End Customer Experience

Your manual replies are sent from the same phone number as your PMT.

Agent View

4:08 AM

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Scout9

FORWARD Attention Required Jenna (+12065338711): “Hey is your hot honey gluten free?”
https://scout9.com/c/pz_1828211icon

Thursday 4:04 AM

REPLY +12065338711: Hey Jenna, the hot honey is gluten free
FROM Jenna (+12065338711): “Perfect! Could I get 1 large hot honey pepperoni to go? Will be down soon”
https://scout9.com/c/pz_1828211icon
REPLY +12065338711: Absolutely, we'll have it ready in about 20 minutes.
PROCESS ORDER: recipient Jenna, 1 hot honey large pizza for pickup
CONFIRM ORDER (y/n): 1 x lg pepperoni pizza 1 x hot honey topping subtotal: $18.99 total: $22.58 to: Jenna (+12065338711)
https://toast.com/pz/o12228211icon
Y
ORDER SENT
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Messages

4:08 AM

Hey is your hot honey gluten free?

Thursday 4:04 AM

Hey Jenna, the hot honey is gluten free
Perfect! Could I get 1 large hot honey pepperoni to go? Will be down soon
Absolutely, we'll have it ready in about 20 minutes.
Here's a link to your PizzaZoom order
https://toast.com/pz/o12228211icon
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Messages

4:08 AM

Hey Patrick, could I order a few pizzas for my poker game?

Thursday 4:04 AM

Hey Kenny, sure, what size and toppings should I get you?
3 pepperoni medium, 2 cheese medium, and 3 sausage mushroom and that should be all.
Got it, and we delivering at your house at 1231 23rd Seattle Ave and is there a time you prefer or is this delivery ASAP?
That is correct and ASAP please
Shoot, sorry Patrick, I gave you the wrong address We're actually at 8227 34th Seattle Ave tonight, would that be too far?
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Messages

4:08 AM

Hey do you allow pets?

Thursday 4:04 AM

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Taking The Human First Approach

Build trust with your customers.

Customize and integrate your PMT to meet their needs

Continuous training
 on your
Workflow templates
 linking your phone number to
3rd Party integration
 Securely incorporate your CRM or ERPs of choice

4:08 AM

100%
S

Scout9

FORWARD Attention Required Kenny (+12063991111): “Shoot, sorry Patrick, I gave you the wrong address We're actually at 8227 34th Seattle Ave tonight, would that be too far?”
https://scout9.com/c/pz_1828211icon

Thursday 4:04 AM

REPLY +12063991111: Hey Kenny, not a problem I'll let the driver know
FROM Kenny (+12063991111): “Awesome I appreciate it!”
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PizzaZoomOrder🍕.js
App.js
import { getAvailableDriver } from '../lib/drivers.js';
import { createInvoice, getInvoice } from '../lib/invoice.js';

// PizzaZoom Order Workflow - figure what type of pizzas, then pickup or carrier out, send invoice url.
export default async function PizzaOrder({context, customer}) {

if (!context.pizza) return { instructions: 'Figure out what pizza sizes and toppings are needed for order' };

if (!context.invoiceId && context.delivery_method) {
const invoice = await createInvoice(context.pizza);
const intro = `${context.delivery_method === 'delivery' ? 'Order will be sent over in 30 minutes' : 'Order will be ready for pickup in 30 minutes at 123 Nark Ave Seattle WA 98122'}.`;
return {
message: `${intro}.\n\nThe total is ${invoice.total}, you can pay at this url: ${invoice.invoiceUrl}`,
contextUpsert: { invoiceId: invoice.id, invoicePaid: false }
}
}

if (!context.invoicePaid && context.invoiceId) {
const invoice = await getInvoice(context.invoiceId || ''});
return { instructions: `Let user know order is ready for payment at ${invoice.invoiceUrl}`
}

if (context.delivery_method === 'pickup') {
return [
{
instructions: `Let user know their order will be ready at ${moment().add(30, 'minutes').format('h:mm a')}`,
},
{
instructions: `Find out if everything was delivered, and let the user know to contact if there are any issues`,
forward: {
mode: 'after-reply'
},
scheduled: moment().add(30, 'minutes').unix() }
];
// @TODO - delay and notify user for feedback and if they got their pizza
}}
import { EventResponse } from '@scout9/app';
import { CRM } from '../lib/customers';

function Example() {
const [enabled, setEnabled] = useState(true);

return ( <form action="/notification-settings" method="post"> <Switch checked=enabled onChange={setEnabled} name="notifications">{/* ... */}</Switch> <button>Submit</button> </form>) }

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Get started by building your PMT and attaching your own phone number to your to better serve customers